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Trust & Support

You're buying from a company you've never heard of. Here's everything we can prove.

No testimonials we can't back, no stock photos of handshakes. Registration numbers you can check yourself, real terms and the exact process when something goes wrong.

THE ENTITY

Innovation Europe EOOD

REGISTERED
Sofia 1000, Bulgaria · EU
VAT
BG207340527
STATUS
Authorized V-TAC distributor
VERIFY US
Check our VAT on VIES — same check we run on you
WARRANTY

Manufacturer warranty, untouched

Panels: 12–25yr product, 25–30yr performance. Inverters: 5 or 10yr depending on the model. Batteries: up to 10yr, or a stated cycle count — whichever comes first. The exact figure and its conditions are on every product page. We file the claim with the manufacturer for you.

Logistics

Where your pallet actually comes from.

We dropship directly from V-TAC's three EU warehouses — no re-handling, no middle depot. Stock levels sync nightly; what you see is dated, not guessed. The lead time we promise is the one we can keep: 3–7 business days, typically 4–5.

BG
Sofia, Bulgaria
Primary hub · full range
3–5 DAYS
HU
Budapest, Hungary
Central EU · panels & storage
4–6 DAYS
PL
Warsaw, Poland
Northern routes · overflow stock
5–7 DAYS
STOCK SYNCED NIGHTLY FROM V-TAC · SHOWN "AS OF" DATE ON EVERY SKU
innovation europe
INNOVATION EUROPE EOOD · SOFIA 1000 BG
VAT BG207340527
INVOICE 0000000341
ISSUED ON DELIVERY · PAID BY CARD OR SEPA
11542 · 10kW Hybrid Inverter 3PH × 2€2,206.00
11517 · 410W Mono Panel × 24€1,123.20
11524 · 5.12kWh Wall Battery × 2€1,617.20
VAT 0% — reverse charge. VAT to be accounted for by the recipient. 0% intra-Community supply of goods (Art. 138(1) Directive 2006/112/EC; Art. 53(1) Bulgarian VAT Act).
TOTAL EXCL. VAT
€4,946.40
Reverse-charge VAT

This is what your invoice looks like.

Intra-EU B2B means 0% VAT on the invoice — you account for it locally and reclaim it in the same return. No cash tied up in foreign VAT, no refund paperwork. Your gestor will recognize the format instantly.

Support — the honest version

One channel, one promise: email, answered within 12 hours.

CHANNEL

Email, monitored

support@ie-energy.eu — in ES, FR, DE and EN. One address for every market: no queue, no bot, no ticket number to chase.

RESPONSE · ≤ 12H

Answered within 12 hours

On business days, by the person who can actually fix it. Order problems, damage claims and anything financial go straight to the top of the pile.

WHAT WE DON'T HAVE YET

No phone line. An assistant in the portal, a person on email.

Trade accounts get an AI assistant inside the portal for order status, stock, tier pricing and product documents — it reads the same data we do and says so when it has none. Anything commercial goes to a person at support@ie-energy.eu within 12 hours. A per-market phone line is still on the roadmap.

The questions installers actually ask

Yes. We are an authorized V-TAC distributor — every unit ships from V-TAC’s own EU warehouses with its manufacturer warranty intact. The period differs by product (panels 12–25yr, inverters 5 or 10yr, batteries up to 10yr or a cycle count), so we publish the real figure and its conditions on each product page rather than one headline number. Serial numbers are registered to your company at dispatch.

Write the damage on the delivery note before the driver leaves, photograph it on the truck, refuse the damaged units if you can, and email the photos to support@ie-energy.eu. That note is what makes the carrier claim stick. Damage you only find when the pallet is opened is covered for 7 days — same evidence, don't install it. We open the claim with V-TAC and the carrier, we pay the freight both ways, and we tell you within 3 working days whether it's a replacement or a credit note.

You pay by card, SEPA or bank transfer at checkout — whichever way your business already runs. We don’t run a deferred-payment or credit scheme: the order is confirmed once payment clears, and there are no order minimums to hit first.

Intra-EU reverse charge: as a VAT-registered business buying cross-border, you buy at 0% as an intra-Community supply of goods (Art. 138, Directive 2006/112/EC) and account for the VAT in your own country’s return. You reclaim it in the same declaration — no cash movement.

Sometimes — it is not an automatic right, because we hold no stock and the return has to be accepted by V-TAC too. Ask within 14 days of delivery: unopened, complete, in the original packaging and resellable. Return freight is yours and a restocking charge may apply; we tell you the figure before authorising anything. Ordered the wrong inverter for the job? Ask anyway — we would rather find you a home for it than have you sit on it.

Innovation Europe EOOD, a Bulgarian-registered EU company (VAT BG207340527). You can verify us on VIES right now — the same validation we run on every trade application.