You're buying from a company you've never heard of. Here's everything we can prove.
No testimonials we can't back, no stock photos of handshakes. Registration numbers you can check yourself, real terms and the exact process when something goes wrong.
Manufacturer warranty, untouched
Panels: 12–25yr product, 25–30yr performance. Inverters: 5 or 10yr depending on the model. Batteries: up to 10yr, or a stated cycle count — whichever comes first. The exact figure and its conditions are on every product page. We file the claim with the manufacturer for you.
Where your pallet actually comes from.
We dropship directly from V-TAC's three EU warehouses — no re-handling, no middle depot. Stock levels sync nightly; what you see is dated, not guessed. The lead time we promise is the one we can keep: 3–7 business days, typically 4–5.
VAT BG207340527
This is what your invoice looks like.
Intra-EU B2B means 0% VAT on the invoice — you account for it locally and reclaim it in the same return. No cash tied up in foreign VAT, no refund paperwork. Your gestor will recognize the format instantly.
One channel, one promise: email, answered within 12 hours.
Email, monitored
support@ie-energy.eu — in ES, FR, DE and EN. One address for every market: no queue, no bot, no ticket number to chase.
Answered within 12 hours
On business days, by the person who can actually fix it. Order problems, damage claims and anything financial go straight to the top of the pile.
No phone line, no chat, no bot
Other distributors advertise numbers that ring out. We'd rather list one address we actually read. A per-market phone line and an AI first line are on the roadmap — when they exist, they'll be here.