How it works
One order, start to finish.
Follow a single job from the first search to the delivered pallet, and everything the platform does for you in between.
CATALOG · SOLAR KITSSTOCK AS OF 02 OCTPRO TIER · −5%
Mono 410W panel
214 in stock
€52€52
Mono 550W panel
96 in stock
€68€68
Hybrid 10kW 3F
38 in stock
€1,290€1,290
Hybrid 5kW
0 · on request
€790€790
Wall battery 5.12kWh
140 in stock
€899€899
Battery pack 10.24kWh
33 in stock
€1,690€1,690
SSolaria InstalacionesQ-2026-118
QUOTE FOR
Casa Martínez · Valencia
18 × Mono 410W€1,116
1 × Hybrid 10kW 3F€1,290
2 × 5.12kWh LiFePO4€1,798
Total€4,204
Send to client
ie-energy.eu/q/7Hk2…
SSolaria Instalaciones
Q-2026-118
Casa Martínez
18 × Mono 410W1 × Hybrid 10kW 3F2 × 5.12kWh LiFePO4
Total€5,130
Accept quote
ie.innovation europeINVOICE 2026-0298
FROM
Innovation Europe EOOD
Sofia, BG
TO
Solaria Instalaciones SL
ES B98765432
18 × Mono 410W€1,116
1 × Hybrid 10kW 3F€1,290
2 × 5.12kWh LiFePO4€1,798
VAT 0%€0
Total€4,204
REVERSE CHARGE · ART. 138
PDFInvoice PDF
PDFQuote PDF
PDFCredit notes
@Order email
PO-2026-0142 · TRACKING
1 pallet · 3 SKUs
02 OCTPaid by card · Order confirmed
03 OCTPicked at the V-TAC warehouse
04 OCTShipped · tracking number emailed
06 OCTDelivered
ETA 06 OCT
ie.Innovation Europe assistant
AI · ESCALATES TO OUR TEAM
Where is PO-2026-0142?
Shipped on 04 Oct. Tracking number 0042 7781 93 was emailed to you. Estimated delivery 06 Oct.
Can I talk to a person?
Sending this to our team now, with the full context.
SENT TO OUR TEAM · REPLY < 12H
Where is my order?Check stockReport damageTalk to a human
Damaged on arrival
Photos required
Wrong item
Box doesn’t match
Return unused stock
Case by case
Warranty fault
Filed with the manufacturer
!
!2 PHOTOS ATTACHEDRMA-0034SENDING
2× 11517 panels cracked · PO-2026-0184
✓
ReasonPhotosDelivery noteSent
SUPPORT · EMAIL
Damage is on the delivery note, so the carrier claim is clean. We'll confirm replacement or credit note within 3 business days.
TRADE TIERS · ROLLING 12-MONTH VOLUME
01 / Catalog
Trade prices and real stock on every SKU.
Every product shows your tier price and the stock V-TAC reports, with the date of their stock file. You know what is available before you promise a date.
THE V-TAC SOLAR CATALOGUE · STOCK DATED FROM V-TAC'S OWN FILE
02 / Quote
Your logo, your margin, one PDF.
Turn a cart into a client quote. Set your markup and the portal writes a PDF with your brand and your prices. Your cost never leaves your account.
BRANDED QUOTE PDF FROM YOUR CART
03 / Client
Your client accepts from their phone.
Send the quote as a link. Your client opens it and accepts it there, with no account. You see each step, and an accepted quote becomes an order at your tier price.
DRAFT → SENT → VIEWED → ACCEPTED
04 / Invoice
Pro-forma when you pay, invoiced on delivery at 0% VAT.
With a validated EU VAT number the invoice is reverse-charged, so you never pre-finance VAT. Invoices, credit notes and quotes sit together in your portal.
REVERSE CHARGE · ART. 138 DIRECTIVE 2006/112/EC
05 / Delivery
On site in 3–7 business days.
Every order shows its status in your portal, and the tracking number when the carrier gives one.
SHIPS FROM BG · HU · PL TO ES · FR · DE
06 / Support
Answers in seconds. A person when you need one.
The AI assistant answers from your own orders, prices and stock. One tap hands the conversation to our team with the full context, and they reply within 12 hours on business days.
FOR TRADE ACCOUNTS · HUMAN REPLY WITHIN 12H ON BUSINESS DAYS
07 / Claims
A damaged pallet is a one-minute claim.
Pick what happened, add photos and note whether the damage is on the delivery note. We acknowledge within 1 business day, file warranty faults with the manufacturer for you, and cover the freight on transport damage.
ACKNOWLEDGED IN 1 BUSINESS DAY
08 / Tiers
The more you install, the less you pay.
Your tier follows your last 12 months of orders and updates on its own. The discount is applied to every order, and your first order over €1,500 gets 5% off automatically.
TRADE 0% · PRO 5% · MASTER 10% · PARTNER 15%