Terms of Sale

1. Trade customers only

Sales are made exclusively to businesses acting for purposes within their trade, and are conditional on a verified, VAT-validated trade account. Statutory consumer rights — including the consumer right of withdrawal — do not apply, because you do not purchase as a consumer.

2. Trade account and eligibility

To buy at trade prices you must open a trade account and pass our verification, including validation of your VAT number via the EU VIES system. We may approve, decline or suspend an account at our discretion, for example where verification fails. You are responsible for keeping your login credentials secure and your account details accurate.

3. Prices

Public catalogue prices are indicative and shown net of VAT. Binding prices are those confirmed to your account or in a written quote. Indicative figures may change without notice; feed-backed availability and lead times are labelled with the last-synced timestamp and are not guaranteed.

We never invent prices, stock or specifications: where live data is unavailable, the platform shows a consult state rather than an assumed figure.

4. Orders and formation of contract

Your purchase order is an offer to buy. A contract is formed only when we accept the order; we may decline or limit quantities, for example subject to supplier availability from V-TAC's EU warehouses. We may also cancel unavailable products, issue refunds where fulfilment is impossible, or substitute products where commercially agreed with you.

5. VAT and reverse-charge invoicing

Innovation Europe EOOD is established in Bulgaria under VAT number BG207340527. VAT is applied as follows:

• Intra-EU B2B supplies to a customer with a valid, VIES-validated VAT number in an EU country other than Bulgaria are invoiced at 0% Bulgarian VAT under the reverse-charge mechanism (Art. 196 of Directive 2006/112/EC). You self-account for VAT in your own country. Invoices carry a reverse-charge note.
• If the billing country is Bulgaria, or your VAT number is missing or cannot be validated, 20% Bulgarian VAT applies.
• We retain documentary evidence supporting cross-border movements of goods (commercial invoice, CMR or equivalent transport documentation, packing list and delivery confirmation where available). You agree to reasonably cooperate in providing delivery confirmations where we request them.
• It is your responsibility to provide a valid VAT number and to correctly account for VAT in your member state.

6. Delivery, risk and retention of title

Goods are dispatched directly from our supplier's EU warehouses (currently Sofia, Budapest and Warsaw; dropship model). We remain your contractual seller and point of contact throughout the transaction.

Unless otherwise agreed in writing, deliveries are made DAP (Incoterms® 2020) to the delivery address confirmed in the order, and risk passes to you in accordance with that term. Delivery dates and lead times are indicative and may vary with stock availability, logistics conditions or force majeure.

You must examine the goods on delivery. Damage or shortage which is apparent on examination must be recorded in writing on the carrier's delivery note before the carrier leaves, and notified to us with photographic evidence within 3 business days. You may refuse damaged units and accept the remainder of the consignment.

Damage or shortage which was not apparent on delivery must be notified to us within 7 calendar days of delivery, with photographic evidence and before installation. Where you sign for the goods without qualification and later notify damage which was apparent on examination, our ability to recover from the carrier may be lost and any claim is accepted at our discretion.

Transport damage is excluded from every manufacturer warranty and is handled as a carriage claim rather than a warranty claim (section 7). Where we accept a transport-damage claim we bear the cost of collection and of the replacement consignment; you are never charged carriage on it.

We retain ownership of the goods until full payment of all outstanding contractual obligations, to the extent permitted by applicable law.

7. Returns, warranty and RMA

Goods which do not correspond to your order must be notified within 7 calendar days of delivery. Goods which fail on first commissioning must be notified within 14 calendar days of delivery. In each case we bear the cost of collection and of the replacement consignment.

We do not give an independent warranty. The goods carry the commercial warranty of their manufacturer, on the manufacturer's own terms. Warranty periods, and the conditions attached to them, vary by product and are stated on each product page; we do not extend them.

The warranty period runs from the start date defined in the manufacturer's warranty document. That date is typically the earlier of the date of installation and a fixed period after the goods leave the manufacturer's plant, and may therefore begin before delivery to you. It is not the date of our invoice.

Certain warranties are subject to conditions of use which, if not met, reduce or exclude cover. In particular, battery warranties are limited to the earlier of the stated period and a stated number of charge cycles at a stated depth of discharge, are reduced where the battery is operated outside a stated temperature range, and are excluded where the battery is combined with battery modules of another brand.

A warranty fault must be reported to us without undue delay and in any event within 30 days of discovery. Where the manufacturer's warranty requires a shorter period, that period applies: in particular, suspected faults in lithium batteries and portable power stations must be de-energised and reported within 72 hours of discovery, failing which the manufacturer may reject the claim.

No goods may be returned without an authorisation reference issued by us. A claim must state the invoice number, the product and its serial number where applicable, the date the fault was discovered, a description of the fault and, where available, photographs, error codes and monitoring data. We administer the claim; the technical assessment is made by the manufacturer.

The remedy is determined by the manufacturer, which may repair, replace, supply additional goods, issue a credit or refund, or reject the claim. Where goods are repaired or replaced, the warranty continues for the balance of the original period and is not renewed.

Where a warranty claim is accepted, we bear the cost of returning the affected goods. Where a claim is rejected as falling outside the warranty, the cost of return and of any onward carriage is yours; we will tell you what that cost is before any goods are moved. No warranty covers the cost of removing, re-installing or attending site, the cost of any works carried out by you or on your behalf, or any loss of production, loss of profit or liability you may incur towards your own customer. Those exclusions are the manufacturers' and we cannot vary them.

Warranty does not cover defects arising from:

• incorrect installation or commissioning, or failure to follow the installation manual;
• unauthorized modification or attempted repair, or service by personnel not qualified under local law;
• external damage, accident, fire, flood, lightning, or force majeure;
• misuse, negligence, or operation outside the stated electrical, temperature or environmental parameters;
• normal wear, consumable components, and changes in appearance occurring after delivery;
• damage caused by third-party equipment, including inverter or charger failure;
• transport damage, which is dealt with under section 6.

8. Return of goods which are not defective

We are not obliged to accept the return of goods which are not defective. Where we agree in writing to do so, the request must be made within 14 days of delivery, the goods must be unused, complete, in their original packaging and in a condition fit for resale, the cost of return is yours, and a restocking charge may apply which we will state before authorising the return.

We acknowledge a claim within 1 business day, naming any evidence still required, and give you a decision or a dated next step within 3 business days. Where the outcome depends on the manufacturer we do not commit to their timescale, which is outside our control.

These provisions apply to sales to businesses. You do not purchase as a consumer, and consumer rights of withdrawal and consumer guarantee regimes do not apply to your purchase. Nothing in this section excludes any liability which cannot be excluded under mandatory law.

9. Payment and trade terms

Quotations, orders and invoices are issued in euro (EUR). Our standard policy is payment before fulfilment: shipment does not commence until the applicable payment conditions are satisfied. Alternative payment arrangements may be approved for selected customers under a separate written agreement.

We do not offer credit, deferred payment terms or third-party financing of any kind. Late payment on any alternative arrangement approved in writing may incur statutory interest for commercial transactions.

10. Liability

Nothing in these terms excludes or limits liability that cannot be excluded or limited under mandatory Bulgarian or EU law.

Subject to that, and to the maximum extent permitted by law: our total contractual liability is limited to the value paid by you for the affected order; indirect and consequential damages are excluded; and loss of profit, business interruption and loss of opportunity are excluded.

Manufacturing defects remain the manufacturer's responsibility under the warranty framework above. You remain responsible for product suitability for the intended application, compliance with national technical regulations, installation by qualified personnel where required, inspection upon delivery, and proper operation and maintenance. Engineering calculations are not part of our services unless expressly agreed in writing, and local permitting remains your responsibility.

11. Governing law and jurisdiction

These terms and any dispute arising from them are governed by Bulgarian law, and the courts of Sofia, Bulgaria have exclusive jurisdiction, unless mandatory law provides otherwise.

12. Changes

We may update these terms; the version in force at the time of your order applies. Material changes will be notified to account holders.